Customer satisfaction is really important to us and we're always looking for ways to improve the service and products we can offer you.
So, whether you've visited our Auckland shop or shopped online, we'd love to hear about your BikeLab experience.
You can submit your feedback via the feedback form below or alternatively you can email us at firstname.lastname@example.org
Have comments or feedback?
Click the button below to get started.Feedback Form
What our customers are saying.
Online purchase made on a Friday morning, goods arrived Sat morning, to a rural location! Great service and pricing competitive with offshore sites - well done Bikelab!
Electric service, it must be a priority to you as it doesnít happen by accident. thank you
Stu Bonsey. Upper Hutt
Stumbled across this store online recently while searching for Easton handlebars. Great website, great prices and excellent service - only took one day for my purchase to arrive. Will definitely use BikeLab again.
Dale Colnago. Auckland
Great Shop, nice to find a store where the owner rides in the bunch rides and doesnt try to sell you everything in the store when you pop in for a chat. Good knowlegable mechanics that arent grumpy all the time. Recommend to those living in and around auckland.
Frans Trek. Perth, Australia
Finally a bike shop that does what it says it will do. It has been a real pleasure dealing with you and I look forward to my next online visit.
Steve. North Island
Received my parcel the following day, great service, thanks guys.
Hi, I am just writing to say that I received the order today thanks very much for your prompt speedy service. Thank You.
Thanks very much, your service is excellent.
Andrew - BikeLab have been nothing short of brilliant when dealing with myself. Not only did they offer me my new BMC bike for the best price on the market but the after sales service has been amazing, especially their patience in dealing with me coming back from an accident. This has been the only bike shop I've used since firsat meeting Justin and the team. Can't thank them enough!
After having been financially violated by a few others, finally, in Bikelab, I've found a central bikeshop with owners manning the shop and technician's who do excellent work and don't remove your left kidney along with contents of your wallet for doing the basics. Bikelab has great group-rides every week where you can get to know customers the owners and employees and hear feedback about what they've got and what they do. If you're just starting, or a real pro, they have a range of products and services to meet your needs. Expert advice and excellent value. I recommend them unreservedly.
If you are looking for a bikeshop that actually listens to your needs and gives you unbiased advice without the hard push sale, then BikeLab is the place for you. It is obvious that the guys that work in the shop love what they do and their customer service is second to none. With a fantastic product range and pricing to match - BikeLab should be your first stop for anything cycling.
Great products at sweet prices, topped off with excellent customer service. Have no hesitation in recommending bikelab to other cyclists.
Bikelab is a shop which is small, but perfectly formed. The team lacks the pretentiousness which seems to pervade many bike shops, and offer a level of after-sales service you can't get from buying offshore. Their prices are pretty sharp too. I know where I will be buying my next bike from.
Great product range, excellent mechanic, free parking.
Prompt communication in dealing with a request for a bike unboxing/build/reboxing/courier job for October 2012. Very helpful.
Hi, I just had my bike serviced and several things altered and the service was fantastic, the staff were brilliant and the workmanship was top notch. I will definitely be back for all my future bike needs!
Far ahead of any other bikeshop in Auckland - two very professional & helpful guys who are really passionate about what they are doing. Gave me 100% attention & great advice when purchasing my first "expensive" road bike. Happy to recommend them & will definitely use them for my future purchases.
Maureen. Haruru, North Island
Hi, received the scooter this morning, I have one very happy 6 six year old. I would just like to say thank you for your quick friendly service, much appreciated. Thanks.
Hi Justin, Sprocket is on bike and the IT 1 is back on hills! Thanks for all your help mate. Have merry Xmas! Cheers.
A huge thank you, to you all, for your efforts in getting our helmet and bike to us in time for our sonís tenth birthday! We will certainly deal with you again and will be telling others how good you are. Once again, a huge thank you!
Bike arrived today, Really ,really happy with it. Thanks heaps!!
Anita. Waikanae, Kapiti Coast
Thanks so much, great service .. look forward to receiving the bike
Paul Clode. Adelaide, Australia
BikeLab, you guys are awesome! My new Cannondale Synapse arrived super fast and I gotta say, was a great deal!!! I will definitely be recommending you guys to everyone. Cheers :)
Bike looks great, fast delivery and good service
Thomas L. Parnell, Auckland
I bought a Cannondale TT bike in January 2013 from BikeLab and was blown away by the friendly service and how all the staff went the extra mile to help, over and over, from the first few emails, to a test ride, to purchase, to fit and delivery. It was some of the best service I've ever received in retail. Thanks to all the guys at BikeLab.